Terms and Conditions
IBA Terms and Conditions
YOUR AGREEMENT WITH ISLAND BREEZE ADVENTURES
By using our services, you are signifying your agreement with the following terms and conditions, on behalf of yourself and all members of your traveling party.
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1. PLEASE CHECK YOUR DOCUMENTS
Please check your documents when you receive them. You agree to review your itinerary and other travel documents for accuracy and to inform us promptly of any issues. The names on your documents must match your government-issued ID. Call us if you have any questions.
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2. AGENT FOR SUPPLIERS
Island Breeze Adventures, Inc. and its independent travel advisors (collectively “we” or “us”) act as sales agents for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your itinerary or confirmation (“Suppliers”). We are not responsible for the acts or omissions of the Suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. You acknowledge that your travel plans may be interrupted or canceled by the Supplier, a government entity, or another third party over which we have no control. You further acknowledge that the Supplier's own cancellation, rebooking, and refund policies, subject to any applicable law that is now or may later be in effect, will govern your rights and remedies, including your right to receive a refund. We have no special knowledge regarding the financial condition of the Suppliers and no liability for recommending a trip credit in lieu of a refund. Clients are bound by each supplier’s terms and policies.
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3. RISKS OF TRAVEL
We assume no responsibility for and shall not be liable for the acts or omissions on the part of any other party not under our control or any acts of God, unsafe conditions, terrorism, health hazards including pandemics, illness, weather hazards, or the suitability for a disabled person of any portion of any trip. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov, clicking on "Find International travel Information” then clicking on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country. For destination information specific to COVID-19, we recommend visiting IATA's COVID-tracking site in addition to the State Department site. It is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regard to the risks of COVID-19. Ultimately it is your responsibility to understand and abide by all requirements and restrictions when traveling. This may include the following: health affidavit forms; health screenings prior to departure and/or upon arrival; temperature screenings prior to departure and/or upon arrival; travel reason affidavit forms; online travel authorizations; airline safety & health requirements, such as health forms, screenings, face coverings; in-country requirements, such as periodic temperature checks, quarantine, face coverings; visas. Failure to meet the requirements and/or restrictions puts you at risk for fines, quarantine, or deportation at your expense.
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4. CHECK-IN
Minimum check-in for domestic flights is 1 to 1 ½ hours international flights, 2 to 3 hours. Due to heightened security measures, it is advised you allow extra time before scheduled departure. Failure to arrive within your airline's specified time could result in denied boarding.
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5. PROOF OF IDENTITY
All passengers must present accepted photo identification such as a passport or other state or government-issued photo. IMPORTANT INFORMATION FOR DOMESTIC AIR TRAVELERS: The Federal Real ID Act mandates stricter security standards for state-issued driver’s licenses and other forms of identification and prohibits Federal agencies from accepting for official purposes identification that does not meet these standards. Beginning on May 7, 2025, every air traveler will need to present Real ID-compliant identification to be permitted to board a domestic flight; therefore, those holding a non-compliant driver’s license will need to present an acceptable alternate form of identification, such as a valid U.S. passport. To avoid disruption to their travel plans, air travelers are strongly encouraged to consult with the Department of Homeland Security (www.dhs.gov/real-id) to determine whether their state-issued identification is Real ID-compliant and, if not, what alternate forms of identification will be accepted at the airport.
Please click here to find the latest information on the required documents.
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6. PASSPORTS AND VISAS
You must have a passport to travel to another country by air. International destinations may have additional requirements such as a visa that you must obtain prior to departure. If you are a non-US citizen, different immigration requirements apply. You are responsible for contacting the consulate(s) required. Without proper identification, or passport and necessary visas, you will not be permitted to depart. Call us if you need assistance with passports or visas. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination. Many countries require your passport to be valid for six months or more after your date of entry. Some countries will not admit persons convicted of a crime. Some countries require both parents’ consent for minors to travel.
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7. EXCURSION AND PROMOTIONAL FARES
Most discount fares involve certain restrictions. A change in carrier(s) flight(s), time(s), or routing(s) could result in a carrier demanding a full fare. Obtain agency or airline assistance before making changes.
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8. TIMES, FLIGHTS AND FARES
Times, flights, and fares are based on current tariffs that are subject to change without notice.
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9. PRICE INCREASES
Travel arrangements involving airline and cruise components are subject to Suppliers’ supplemental price increases that may be imposed by the supplier and/or government, even after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms.
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10. PRICE DROPS
If a Supplier drops the price of a trip after booking, we will try to assist you with rebooking if the Supplier allows it, and a fee may apply. We do not guarantee any refunds or successful rebooking.
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11. LOWEST FARES
We have endeavored to secure the lowest possible fare, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of agents involved. However, we cannot guarantee, in view of the deregulation of airline fares, that the fare indicated on the ticket will be the lowest possible fare at the departure date. Please contact us before departure if you wish to recheck any newly introduced fare that may correspond with your specific travel requirements.
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12. TOUR, CRUISE AND PACKAGE PRICES
Tour, cruise, and package prices are subject to change without notice due to currency fluctuations, tariff changes or increases in operational costs. In addition, group tours/packages are based on a minimum number of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.
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13. RESERVATION RULE VIOLATIONS
You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a "point-beyond", "hidden-city", or "back-to-back tickets". You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel. You acknowledge that the airlines generally prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets. If you do not use one of the flights in your reservation, the airline will cancel your remaining itinerary, and it may confiscate your frequent flyer points. You agree to indemnify us against airline claims for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased.
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14. CREDIT CARD MERCHANT
If we are the merchant on your credit card transaction, bear in mind that our services consist of counseling facilitating the sale, and paying the Supplier. If a Supplier does not provide the service or ceases operations, your recourse is against the Supplier, not us. You agree not to initiate a chargeback against us or a refund request that is not authorized by this Agreement and to pay any and all legal fees incurred by us in disputing any such claim for refund.
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15. IF YOUR PLANS CHANGE ENROUTE
If your plans change en route, check with your travel agent or airline carrier for charges, changes, and applicable fees.
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16. OVERBOOKING
Airline flights may be overbooked. A person denied boarding on a flight may be entitled to a compensatory payment. The rules for denied boarding compensation are available at all ticket counters.
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17. CANCELLATIONS AND REFUNDS
We reserve the right to charge processing fees in the event of refunds, cancellations, and other services. To change or cancel your flight itinerary, you must do so prior to the originally scheduled departure. No value remains after departure. If you are holding guaranteed hotel or car reservations you wish to cancel, you must contact the vendor directly adhering to their cancellation policy. We are not responsible for paying you for any loss you incur due to your failure to travel or your failure to follow the change or cancellation policies of any travel vendor.
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18. HOTELS
Hotels are usually confirmed on a guaranteed payment basis. If you cancel or change plans, please notify your hotel(s) within the time period specified by that hotel. Rules may vary by property.
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19. WE STRONGLY RECOMMEND TRAVEL INSURANCE
If you elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances of a pandemic, pre-existing medical conditions, and other policy exclusions. Consult the insurance carriers directly for details. Trip insurance or waivers provided by the supplier may not offer insolvency coverage. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to Covid-19 or any other claim under the policy.
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20. SUPPLIER BANKRUPTCIES
If an airline or other Supplier declares bankruptcy, it is not obligated to honor your reservation made before bankruptcy or to refund tickets issued before the bankruptcy. Travel agents are not allowed to refund tickets on airlines that have declared bankruptcy. Money given to a travel agent immediately becomes the property of the airlines, and we are required by law to comply with airlines' orders.
If an airline declares bankruptcy, it might continue service, limit service, or stop completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier. Meanwhile, there are fine travel insurance plans available for passengers to protect themselves in case of airline bankruptcies.
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21. REFUND IN THE EVENT OF CANCELLATION
Under Florida law, if a Supplier cancels its travel services, where you are not at fault and have not canceled, all sums paid to us for services not provided will be promptly refunded, all payments made to the suppliers will be made directly from the suppliers according to their terms of service and procedures. This does not apply where we have remitted the payment to another registered wholesale seller of travel or a Supplier, without obtaining a refund, and where it defaults in providing the agreed-upon transportation or service. In this situation, we must provide you with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.
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22. CLAIMS DEADLINE AND EXCLUSIVE JURISDICTION
You agree to present any claims against us within 30 days after your trip ends and to file suit within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. You agree that the courts in San Diego County, California will be the exclusive jurisdiction for all claims brought by you or us, and you hereby submit to the personal jurisdiction of those courts.
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NEW ADDENDUM effective 4/29/2024
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Changes to Flight Booking Policy:
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Effective 4/29/2024, Island Breeze Adventures will no longer be responsible for booking flights on behalf of customers due to the new Department of Transportation (DOT) airline rule. Instead, we will provide flight options and assist you in finding suitable flights. You will then be directed to the airline's website or booking platform to make your flight reservation independently.
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Passenger Responsibilities:
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Flight Booking: Customers are solely responsible for booking their flights through airlines or third-party booking platforms.
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Flight Information Accuracy: Customers must ensure that all flight information, including dates, times, and destinations, provided to Island Breeze Adventures for the purpose of itinerary planning or any other related services, is accurate and up to date.
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Travel Documentation: Customers are responsible for ensuring they possess valid travel documents, including passports, visas, and any required permits or authorizations, for their intended travel itinerary.
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Flight Changes and Cancellations: Customers are responsible for managing any changes or cancellations to their booked flights directly with the airline or booking platform in accordance with their respective policies and procedures.
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Liability Release: By acknowledging these updated Terms of Service, customers release Island Breeze Adventures from any liability related to flight booking services, including but not limited to flight availability, pricing, changes, cancellations, or any other issues arising from the booking process.
Assistance and Support:
While Island Breeze Adventures will no longer facilitate flight bookings, we remain committed to providing support and assistance to customers regarding other aspects of their travel experience, including destination recommendations, itinerary planning, and any other services within our scope of operation.
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Acceptance of Terms:
By continuing to use Island Breeze Adventures's services after the effective date of these updated Terms of Service, customers acknowledge and accept the changes regarding flight booking responsibilities outlined herein.
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Please review these updated Terms of Service carefully. If you have any questions or concerns, feel free to contact our customer support team for assistance.
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Thank you for your understanding and cooperation.
Island Breeze Adventures
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Please note, that by booking with Island Breeze Adventures, you agree to these terms and conditions.​
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Disclaimer and Insurance Waiver Form
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Passport and Visa Requirements Acknowledgment
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